Joel D'Souza


Joel D’Souza is a Business Analyst for the Michigan Office of Administrative Hearings and Rules within the Department of Licensing and Regulatory Affairs. In this role, he serves as the administrator and data steward for the bureau’s case management system, seeking to expedite results for Michigan residents and businesses on appeals including unemployment benefits, property taxes, and public assistance. Applying the principles of Lean Methodology, Joel strives to improve processes for both State of Michigan employees and taxpayers.

Joel holds a Bachelor of Science in Health Care Administration and a Master of Business Administration with a focus on Organizational Leadership from the University of Michigan. He is currently pursuing Disciplined Agile Scrum Master and Certified Associate in Project Management certifications.

Joel currently resides in DeWitt with his girlfriend and their cats. In his free time he enjoys traveling (especially to Michigan’s numerous state parks), staying active, and tackling many home improvement projects.

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